Can I only use the number 9 on my cell phone?
How do I program my number 9 on my cell phone?

What if the v card does not work on my phone?
How many dependants can I add?
How does the billing work?
Will the emergency contacts work on a land line?
If I do not know my blood type / allergies what do I do?
Is the confirmation code case sensitive?
How do emergency services and the public, know if they should press 9 for E9?
How can I register?
I didn't receive my confirmation code
Should I fill in all the information when I register?
How do I add a dependant?
How do I remove a dependant?
How do I edit dependants' information?
I have forgotten my password.
I do not get a response when registering
I have switched networks and kept my number.
When will I be billed ?
Can all networks subscribe?

Can I only use the number 9 on my cell phone?

No, but we actively market the service so emergency personnel and members of the public know to only press 9 to get your information and send out the call for help, so 9 is the preferred number.

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How do I program my number 9 on my cell phone?

You will receive a V-card. Simply follow the instructions when prompted.

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What if the V-card doesn't work on my phone?

You add the number sent to you during registration - then simply set this number to speed dial number 9 on your cell phone. See your phone's help manual for details and instructions.

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How many dependants may I add?

You may add up to 4 dependants on your account, excluding yourself.

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How does the billing work?

The main member's cell phone account will be billed just R10,00 per month. The R10,00 is debited from your cell phone account monthly and you will be sent an SMS every month with confirmation of billing.

Should the panic button be activated by any of the 4 dependants or the subscriber in the event of an emergency, the main member will be billed R5 for such activation.

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Will the emergency contacts work on a land line?

NO, the service only works with cell phones as it is SMS based.

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If I do not know my blood type / allergies what do I do?

You can leave those non-mandatory fields empty and once you have acquired this information from your doctor you may return and edit this information online.

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Is the confirmation code case sensitive?

Yes, it is case sensitive (Ss Aa).

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How do emergency services and the public know to press 9 on E9?

We have awareness advertising programs in place.

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How can I register?

You can register by selecting "Member Login" under login menu.

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I did not get my confirmation code?

Press resend to get the code, it will be sent to your cell phone.

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Must I fill in all the information when I register?

Certain information requested which has an asterisk next to it is mandatory; you can edit the information at any time by logging in and changing the information. The more information given, the better.

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How do I add a dependant?

The program will ask if you want to add a dependant, or you can go to "My dependants" and add a dependant. Follow the prompts. This is only available for paying users.

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How do I remove a dependant?

Go to "My dependants" and remove the dependant.

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How do I edit my dependant?

Go to my dependants and view then edit record.

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I have forgotten my password.

On the E9 home page there is forgotten password link, go to it and it requests your cell phone number. Insert the main member’s cell phone number and press request password. The password will be sent to the main member’s cell phone.

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I do not get a response when registering.

Contact our help line on 021 418 4912 or e-mail This email address is being protected from spambots. You need JavaScript enabled to view it..
If you are a pre-paid client please ensure you have sufficient funds for the transaction.

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I have switched networks and kept my number.

When registering select your network you are now using.

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When will I be billed ?

You will be billed R10 at the end of every month and R5 per alert activation.

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Can all networks subscribe?

The full service which includes LBS-Location Information is available to Vodacom and MTN subscribers ONLY whilst the panic alert and medical information service, excluding location information, is available to ALL subscribers. In any group of up to 5 people the Vodacom and MTN subscribers can be located but not the Cell C subscribers as their network does not as yet provide the technology.

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